Terms of service

This website is operated by The Palma House Store. Throughout the website, the terms “we,” “us,” and “our” refer to The Palma House Store.

The Palma House Store provides this website, including all information, tools, products, features, and services available through it, subject to your acceptance of these Terms of Service and all related policies and notices.

By visiting thepalmahousestore.com, creating an account, or purchasing a product from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the website, including visitors, customers, vendors, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

Our online store uses Shopify to host the e-commerce platform that enables us to offer products and services online. Shopify allows merchants to publish their Terms of Service and other store policies in the Shopify admin.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you have reached the legal age of majority in your state, province, or country of residence.

You may not use our products, website, or services for any illegal, unauthorized, fraudulent, or abusive purpose.

You must not:

• Violate any applicable law or regulation
• Infringe intellectual-property rights
• Transmit viruses, malware, worms, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Use the website to mislead, impersonate, harass, or harm others

A violation of these Terms may result in the suspension or termination of your access to our services.

Section 2 – General Conditions

We reserve the right to refuse service, cancel orders, restrict purchases, or terminate access to the website where reasonably necessary, including in cases involving suspected fraud, misuse, inaccurate information, policy violations, or unlawful conduct.

You understand that we may transfer the information you submit, excluding payment-card information, across different networks and adapt it to technical requirements.

Payment-card information is encrypted during transmission through the applicable payment processor.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.

Section headings are provided for convenience and do not limit the interpretation of these Terms.

Section 3 – Accuracy of Website Information

We make reasonable efforts to ensure that website information is accurate and current. However, we do not guarantee that all descriptions, images, prices, specifications, dimensions, availability, or other content will always be complete, accurate, or error-free.

Product colors and finishes may appear differently depending on lighting, photography, screen settings, and device display.

Information on this website is provided for general purposes and should not be relied upon as the sole basis for making decisions where more complete or current information is reasonably available.

We reserve the right to correct errors, update content, or change information at any time without prior notice.

Section 4 – Changes to Services and Prices

Product prices, discounts, promotions, availability, and service features may change without prior notice.

We reserve the right to:

• Modify or discontinue a product
• Change prices or product specifications
• Limit purchase quantities
• Suspend or discontinue part of the website or service
• Correct pricing or listing errors

We will not be liable for changes, suspensions, discontinuations, or price adjustments, except where otherwise required by law.

Section 5 – Products and Services

Certain products may be available exclusively through our website and may have limited availability.

All purchases are subject to:

• Product availability
• Order verification
• Payment authorization
• Shipping restrictions
• Our Shipping Policy
• Our Return and Refund Policy

Many furniture products may require assembly. Unless otherwise stated, products may be shipped unassembled with the required parts, hardware, and instructions.

We reserve the right to limit product quantities, discontinue products, reject orders, or restrict sales by customer, household, location, payment method, or jurisdiction where appropriate.

Any offer made through the website is void where prohibited by law.

Section 6 – Orders, Billing, and Account Information

We reserve the right to refuse, limit, hold, or cancel an order.

Restrictions may apply to orders placed using:

• The same customer account
• The same credit or debit card
• The same billing address
• The same shipping address
• Information suggesting unauthorized resale or fraudulent activity

If you change or cancel an order, we will try to contact you using the email address or telephone number you provided with the order.

You agree to provide complete, accurate, and current account, billing, shipping, and payment information.

You are responsible for promptly updating your information:

• Email address
• Shipping and billing addresses
• Payment details
• Account information

Submitting an order does not guarantee acceptance. An order is accepted only after payment verification and order confirmation.

Section 7 – Payment Authorization

By completing a purchase, you authorize us and our payment providers to charge your selected payment method for the full order amount, including applicable taxes, shipping fees, and additional charges displayed at checkout.

Payments may be processed immediately after an order is submitted.

Your bank or payment provider may place a temporary authorization hold before completing the transaction.

Orders will generally begin processing after payment has been successfully verified.

Section 8 – Optional and Third-Party Tools

We may provide access to third-party tools, applications, payment providers, analytics services, integrations, or other resources.

These third-party tools are provided “as is” and “as available.” We do not control every aspect of their operation and do not guarantee their availability, performance, security, or suitability.

Your use of third-party tools is at your discretion and may be subject to the third party’s separate terms and privacy policies.

These Terms also apply to future website features, tools, and services.

Section 9 – Third-Party Links

Our website may contain links to third-party websites or services.

We do not control or guarantee the accuracy, security, availability, or content of third-party websites.

We are not responsible for:

• Third-party products or services
• External website practices
• Purchases made through third parties
• Losses arising from third-party content or services

You should review the terms, return policies, and privacy practices of third-party providers before completing a transaction.

Section 10 – Reviews, Feedback, and Submissions

When you submit reviews, photographs, suggestions, ideas, feedback, comments, or other content, you grant us permission to use, reproduce, edit, publish, translate, display, and distribute that content for business, marketing, customer-service, and promotional purposes, subject to applicable law.

You confirm that your submission is:

• Is accurate to the best of your knowledge
• Does not violate another person’s rights
• Does not contain unlawful, defamatory, abusive, or obscene content
• Does not contain malware or harmful code
• Does not misrepresent your identity or affiliation

We may monitor, remove, or edit submissions that violate these Terms or applicable law.

We are not obligated to keep submissions confidential, pay compensation, or respond to every submission.

Section 11 – Personal Information

Our Privacy Policy governs the collection, use, storage, and disclosure of personal information through our website.

Shopify also provides customer privacy tools that merchants can configure to support regional privacy requirements.

Section 12 – Errors, Inaccuracies, and Omissions

Website content may occasionally contain errors relating to:

• Product descriptions
• Pricing
• Promotions
• Inventory
• Shipping charges
• Delivery estimates
• Product specifications
• Availability

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been placed.

When an order is canceled because of a pricing or listing error, any successfully collected payment for the canceled item will be refunded according to the applicable payment method and refund process.

Section 13 – Prohibited Uses

You may not use the website or its content to:

1. Engage in unlawful activity
2. Encourage another person to violate the law
3. Violate federal, state, local, or international regulations
4. Infringe copyrights, trademarks, or other rights
5. Harass, threaten, abuse, defame, discriminate against, or intimidate others
6. Submit false, deceptive, or misleading information
7. Upload malware, viruses, or harmful code
8. Collect personal information without authorization
9. Spam, phish, scrape, crawl, or interfere with the website
10. Circumvent security or access restrictions
11. Commit fraud or payment abuse
12. Use automated systems in a way that disrupts our services

We may suspend or terminate access for prohibited conduct.

Section 14 – Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website, services, and products are provided on an “as is” and “as available” basis, except for warranties expressly stated in writing or rights that applicable law requires to be included.

We do not guarantee that:

• The website will always be uninterrupted
• The website will always be free from errors
• Every product will remain available
• Website content will always be complete or current
• Every result or outcome will meet your expectations

Nothing in these Terms excludes consumer rights or warranties that cannot be lawfully limited.

Section 15 – Limitation of Liability

To the fullest extent permitted by law, The Palma House Store and its owners, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from:

• Your use of the website
• Inability to access the website
• Product use or misuse
• Delayed delivery
• Third-party services
• Lost data, revenue, savings, or profits
• Errors or omissions in website content

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the law limits our liability to the extent permitted.

Section 16 – Indemnification

You agree to indemnify, defend, and hold harmless The Palma House Store and its owners, affiliates, employees, agents, service providers, suppliers, contractors, and licensors from claims, damages, liabilities, costs, and reasonable legal fees arising from:

• Your violation of these Terms
• Your misuse of the website
• Your violation of applicable law
• Your infringement of another party’s rights
• Content submitted by you

This obligation applies only to the extent permitted by applicable law.

Section 17 – Severability

When any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in full force and effect.

Section 18 – Termination

These Terms remain effective until terminated by either you or us.

You may terminate your agreement by discontinuing use of the website and services.

We may suspend or terminate your access where we reasonably believe that you have violated these Terms, engaged in fraud, misused the website, or created a security or legal risk.

Obligations and liabilities incurred before termination will survive termination where applicable.

Section 19 – Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Policy, and other published store policies, form the complete agreement between you and The Palma House Store concerning your use of the website and services.

Our failure to enforce a provision does not waive our right to enforce it later.

Any ambiguity will be interpreted in a manner that does not favor the party that drafted these Terms.

Section 20 – Governing Law

These Terms and any separate agreements through which we provide services will be governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles.

Nothing in this section removes any consumer rights that apply under mandatory law in the customer’s jurisdiction.

The Illinois attorney general provides consumer-protection information and receives complaints concerning purchases and other consumer matters.

Section 21 – Changes to These Terms

We may update or replace portions of these Terms periodically.

The latest version will be posted on this page. Continued use of our website after revised Terms are posted constitutes acceptance of those revisions, to the extent permitted by law.

You should review this page periodically for updates.

Section 22 – Contact Information

Questions regarding these Terms of Service may be directed to:

Phone: +1 (847) 730-3036
Email: support@thepalmahousestore.com